Shipping policy

SHIPPING RATES

• FREE Economy Shipping: Orders of $99 or more qualify for free economy shipping (5–8 business days).
• Economy Shipping:
  • Orders 0–10 lb → $9.95 (5–8 business days)
  • Orders 5–70 lb → $19.90 (5–8 business days)
• Express Shipping:
  • Orders 0–10 lb → $29.00 (1–2 business days)
  • Orders 11–70 lb → $59.00 (1–2 business days)

All shipping rates apply to the contiguous United States. At this time, we do not ship outside the U.S.

ORDER PROCESSING TIME

New orders begin fulfillment within 2 business days of being placed and paid for.

Most engraved orders ship within 5–8 business days, but can be as quick as 2–3 business days depending on workload. During holiday periods or high-demand surges, there may be additional delays — in these instances, we’ll do our best to keep you updated via our product pages, cart pages, or email notifications.

TRANSIT TIME

We ship from Jacksonville, Florida (32250).

• Economy Shipping: 5–8 business days on average
• Express Shipping: 1–2 business days (guaranteed by carrier)

Actual delivery times depend on your location and the selected carrier. Tracking details are provided once your order ships.

DAMAGED ITEMS

If your order arrives damaged, please contact us immediately at JaxEngravings@gmail.com. Please include your order number and photographs of the product and packaging as received.