Frequently Asked Questions

Pick your size and color on the product page, type the text you want engraved, choose a font, and choose where it goes. The preview updates as you type and shows exactly how your engraving will look.

No. Whatever you type is engraved on a single line, exactly as the preview shows it. Longer text is engraved smaller so it fits, rather than wrapping.

If you want more than one line, or anything else the form cannot capture, add it in the note field before you add to cart and we will confirm it with you.

Yes. Choose Logo or Text + Logo on the product page and upload your file, or email it to JaxEngravings@gmail.com with your order number.

Engraving is one color with no shading, so it works from lines and solid shapes. Logos, lettering, line drawings and simple silhouettes all engrave well. Photographs, gradients, shading and busy or finely detailed images do not.

Not sure about yours? Send it anyway. We look at every file before engraving and email you if it will not work.

No, and this one matters. We engrave exactly what you submit, because we cannot tell a mistake from a deliberate choice. Please proof your spelling, spacing and dates carefully before you order.

Sometimes. Email JaxEngravings@gmail.com with your order number as soon as you can. If we have not engraved it yet we will change it. Once a piece is engraved it cannot be undone.

We start on new orders within 2 business days. Most engraved orders ship within 5 to 8 business days, and often faster - 2 to 3 business days when we are not busy. Transit time is on top of that.

Yes. Orders of $99 or more ship free within the United States. Below $99, standard shipping is a $9.95 flat rate.

Yes. Express is $29.00 for orders up to 10 lb and $59.00 for 11 to 70 lb, and takes 1 to 2 business days once your order ships. Express speeds up delivery, not engraving - your order still needs to be made first, so tell us if you have a deadline.

Not at this time. We ship within the United States only, including Alaska and Hawaii.

Everything is engraved and shipped from our workshop in Jacksonville Beach, Florida. Tracking is emailed to you as soon as your order goes out.

We are online only. Everything is made to order in our Jacksonville Beach workshop and shipped to you, so there is no storefront to visit and no pickup option.

Yes, and they are some of our favorite work - matching sets for staff, bridal parties, tournaments, and client gifts. Tell us what you need and we will quote it.

Request a quote at jaxengraving.com/pages/team-corporate, or call or text (904) 349-9292.

Tell us and we will make it right. We have a 30 day replacement policy from the date of your delivery confirmation. Email JaxEngravings@gmail.com with your order number and photos of the item and the packaging as it arrived.

Personalized items cannot be resold, so they are not returnable and we do not offer monetary refunds. If we made a mistake, or your item arrived damaged or defective, the 30 day replacement policy covers it.

It depends on the piece, and the engraving itself is permanent either way - it is cut into the metal, not printed on. Check the Features section on the product page for that item. As a rule, hand washing keeps any insulated bottle looking better for longer.

Call or text (904) 349-9292 any time - 365 days a year, day or night. You can also email JaxEngravings@gmail.com or use the chat at the bottom right of any page.

If we miss you we will get back to you within 24 hours.